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Return and Refund Policy
Last updated: August 20, 2023
Thank you for shopping at Trotting Fox Boutique.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
- Trotting Fox (referred to as either "Trotting Fox", "We", "Us" or "Our" in this Agreement) refers to Trotting Fox, 155 N 3rd Street Jacksonville, OR 97530.
- Goods refer to the items offered for sale on the Website.
- Orders mean a request by You to purchase Goods from Us.
- Website refers to Trotting Fox Boutique, accessible from http://www.trottingfox.com
- You means the individual accessing or using the Website, or the Trotting Fox, or other legal entity on behalf of which such individual is accessing or using the Website, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 24 hrs without giving any reason for doing so.
The deadline for returning an Order is 15 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 15 days
- The Goods were not used or damaged
- You have the receipt or proof of purchase
The following Goods cannot be returned:
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
155 N 3rd Street
Jacksonville, OR 97530
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail website. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift card will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us: